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Wacky package price blamed on “anomaly” in program
When you buy a travel package through an online travel agency, you expect the price to be significantly less than if you booked each item separately, right? So did Thao Tran when he was shopping for a...
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No refund for mom’s Priceline package and no appeal
Question: My mother-in-law had a very bad encounter with Priceline, and needs your help. She booked a package deal to San Diego that included round-trip airfare, rental car and a hotel stay. She found...
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The Travel Troubleshooter: Priceline promised to refund my package
Question: I booked a vacation package for three people to Hawaii through Priceline. The package cost $3,208 and included my flight, hotel and car. After making the reservation, I noticed a...
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Is this a scam? A vacation package never received
The offer looked like an incredible bargain. For just $1,749, Judy Citko and her fiancé could fly from California to Florida and enjoy a three-day Caribbean “cruise and stay” package. But that’s not...
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The mystery of the reappearing $400 cancellation fee
Traj4/ShutterstockQuestion: We signed up for a two-year contract with DirecTV back in the fall of 2011. At about the same time, DirecTV released new equipment called the Genie. I called up to see if we...
View ArticleHey Travelzoo, you call that a winery tour and gourmet lunch?
Bob McIntyre and his wife have just suffered through the worst meal ever at a struggling winery. Can they get their money back? Question: I purchased a $29 “local deal” winery tour from Travelzoo. It...
View ArticleAn empty vacation package from Expedia
Gladys Martin’s Expedia vacation package is missing two key components. Should she have to pay for its mistake? Question: I’m writing you about our problems with a vacation package we booked on Expedia...
View ArticleHey, this package from Verizon feels a little light!
Amy Patterson receives an empty box from Verizon. Where’s her phone? Neither FedEx, nor Verizon, seem to care. Question: I recently ordered a new phone from Verizon. The FedEx driver came to the door,...
View ArticleIn this case, half may be better than nothing
Allison Stinely shipped a piece of artwork via FedEx that arrived badly damaged. FedEx offers compensation for her item that is a lot less than she expects. Is she out of luck? This case is an...
View ArticleIs this a scam? A vacation package never received
The offer looked like an incredible bargain. For just $1,749, Judy Citko and her fiancé could fly from California to Florida and enjoy a three-day Caribbean “cruise and stay” package. The post Is this...
View ArticleIs this a scam? A vacation package never received
The offer looked like an incredible bargain. For just $1,749, Judy Citko and her fiancé could fly from California to Florida and enjoy a three-day Caribbean “cruise and stay” package.
View ArticleThe mystery of the reappearing $400 cancellation fee
Matt Solum is facing a $400 cancellation fee for a DirecTV package he doesn't want, and believes he shouldn't have to pay for. Is there any way to get it removed?
View ArticleHey Travelzoo, you call that a winery tour and gourmet lunch?
Bob McIntyre and his wife have just suffered through the worst meal ever at a struggling winery. Can they get their money back?
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UPS missed my delivery. Can I get a refund?
Sue Maier’s sister sends her luggage to London, but UPS misses the delivery by a day. Can she get her money back for the shipping costs? Question I’m hoping you can help me obtain a refund from United...
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